This article applies only if you use Shopify and the Credits page says that your Shopify access request has expired. It does not apply if the request is still being prepared, is waiting for you to accept it, or you have already confirmed the accepted request in Chargeback.io.
Why the request expired
A Shopify collaborator access request expires if you do not accept it within 5 minutes after it is sent.
You cannot accept an expired request. Submit a new request to continue setting up Automatic Credit Request.
Submit a new Shopify access request
Sign in to Chargeback.io.
Go to Credits.
Click Activate credits.
Follow the instructions in the Automate credits window.
Click Submit.
Chargeback.io will prepare and send a new collaborator access request to your Shopify store.
Accept the new request
When the new request arrives:
Open the collaborator access request in Shopify.
Review the requested permissions.
Accept the request within 5 minutes.
Return to the Credits page in Chargeback.io.
Click Restore payment account.
Follow the instructions in the Automate credits window.
Select the checkbox confirming that you accepted the collaborator access request with the required permissions.
Click Submit.
What happens next
After you confirm that you accepted the request, Chargeback.io displays a success notification.
Your Shopify setup appears in the credit automation table with Pending access status. You can view its current status on the Credits page.
đŹ Still need help? Contact Chargeback.io support.