Skip to main content

Connect Maverick to Chargeback.io

Connect your Chargeback.io account to Maverick.

Written by Theodore

Use this guide to connect Maverick to Chargeback.io so Prevent can automatically refund transactions linked to Ethoca Alerts and Cardholder Dispute Resolution Network (CDRN) alerts. Follow the steps below to connect your account.

How to Connect Maverick to Chargeback.io

  1. In the sidebar, click Alerts, then select Configure from the dropdown.

  2. On the Configure page, click the Integrate tab.

  3. Find Maverick.

  4. Click Connect.

  5. When prompted, enter the DBA.

  6. Check 1 or more Maverick terminals to connect to your business account.

Connection completes instantly in most cases.

If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.

How to Find Your DBA in Maverick

This section walks you through finding your DBA in Maverick.

Part 1: Connect to Chargeback.io

Before retrieving your DBA, you must first connect Maverick to Chargeback.io:

  1. Log in to Maverick and open the menu in the upper-right corner of the dashboard.

  2. From the dropdown menu, select Security.

  3. On the Security page, locate the Connected Apps section and click the + icon.

  4. Click Provide Connect ID, then enter nrd92omzQM.

  5. When Chargeback.io | https://www.chargeback.io/ appears in the list, select it.

  6. Click Submit, then continue to Part 2 to set permissions.

shows the user how to first connect Maverick to Chargeback.io:

Part 2: Allow Permissions

  1. Select only the following permissions:

    • Allow access to read Merchant information data.

    • Allow access to Credit/Debit Card payments.

  2. Click Confirm.

  3. The permissions are now set. Continue to Part 3 to copy your DBA.

shows the user what permissions to select in maverick when connecting it to chargeback.io

Part 3: Copy Your DBA

  1. Navigate to the home page by clicking Home in the sidebar or the Maverick logo.

  2. Locate the DBAs section.

  3. Copy only the number after the # symbol (not the text).

    1. Example: 695.

  4. Return to Chargeback.io and paste the DBA into the matching field.

shows the user what DBA to copy in maverick so they can connect it to chargeback.io

How Do I Disconnect Maverick from Chargeback.io?

Part 1: Disconnect Maverick from Chargeback.io

  1. In the sidebar, click Alerts, then select Configure from the dropdown.

  2. On the Configure page, click the Integrate tab.

  3. Find Maverick in the list.

  4. Click Disconnect.

The disconnection from Chargeback.io is immediate. After disconnecting, automatic refunds for CDRN and Ethoca alerts will stop.

Disconnecting Maverick does not stop alerts. To stop receiving alerts, fill out this unenrollment form.

Part 2: Disconnect Chargeback.io from Maverick

  1. Log in to Maverick and open the menu in the upper-right corner.

  2. From the dropdown menu, select Security.

  3. On the Security page, locate the Connected Apps section and find Chargeback.io.

  4. Click the X icon next to Chargeback.io to remove the app.

Disconnecting Maverick does not stop Prevent chargeback alerts. To stop receiving Prevent alerts, fill out this unenrollment form.

💬 Still need help? Contact Chargeback.io support.

Related Articles
Did this answer your question?