How to find your Shopify Payments billing descriptor:
Log in to your Shopify account
Navigate to the lower-left corner of your screen (on desktop) to Settings
On the leftmost menu, click Payments (the 5th option down)
Under Shopify Payment, click Manage
Navigate to Customer billing statement
This option is almost at the bottom of the page
Customer statement descriptor is your billing descriptor
“SP” will appear before your descriptor
Note:
Add "SP*" at the beginning of your Billing Descriptor input on Chargeback to make this work.
For example, your store is "Timstshirt" on Shopify Payments.
Add "SP*Timstshirt" in the input on Chargeback.
How to find your Shopify Payments ARN codes
How to find your Shopify Payments ARN codes
Log in to your Shopify admin panel.
Go to the Orders.
Open the specific order for which you issued the refund.
Scroll down to the order's timeline: Find events recorded there, including the refund.
Locate the refund event in the timeline: The ARN will be listed directly underneath the refund details.
If your store is in France, the ARN codes for the orders are unavailable. Instead, you have to contact Shopify support to get the codes.
This is only currently the case in France.
💡 Tip
Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.