1. How to Find your Billing Descriptor
This guide will help you find your billing descriptor and Visa ARNs on Shopify Payments. Keep reading to learn more, or check out this video:
Log in to your Shopify account
Navigate to the lower-left corner of your screen (on desktop) to Settings
On the leftmost menu, click Payments (the 5th option down)
Under Shopify Payment, click Manage
Navigate to Customer billing statement
This option is almost at the bottom of the page
Customer statement descriptor is your billing descriptor
“SP” will appear before your descriptor
Note:
Add "SP*" at the beginning of your Billing Descriptor input on Chargeback to make this work.
For example, your store is "Timstshirt" on Shopify Payments.
Add "SP*Timstshirt" in the input on Chargeback.
2. How to find Your Visa ARNs
Note that without ARNs, you cannot enroll under RDR alerts. As Verifi requires these to verify merchant accounts.
Here's how to find them:
Log in to your Shopify admin panel.
Go to the Orders.
Open the specific order for which you issued the refund.
Scroll down to the order's timeline: Find events recorded there, including the refund.
Locate the refund event in the timeline: The ARN will be listed directly underneath the refund details.
For visuals on finding these, please refer to the video at the beginning of this guide.
If you currently have fewer than 4 ARNs, you can create additional ones by making 1 USD purchases with a Visa card and then refunding them. This process might take a few business days, depending on your payment processor.
RDR will require 4 Visa ARNs, these are 23-digits long and will begin with the numbers '2' or '7'.
Why isn't my ARN visible in the timeline?
You may not see your ARN in a purchase timeline for one of the following reasons:
Your store is located in France, where ARNs aren't available in the order timeline.
The ARN hasn't been generated yet, as it can take 1 - 3 business days after the refund was actioned.
The refund was processed with a card other than Visa or Mastercard.
If your store is in France, the ARN codes for the orders are unavailable. Instead, you have to contact Shopify support to get the codes.
This is only currently the case in France.
💡 Tip
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