How to Request a Refund

This article does not apply to Chargeback.io merchants requesting refunds for unused Balance or credits for false positive or duplicate alerts.

If you see a charge (commonly $144) from New York, that charge came from Join Chargeback, a subscription cancellation service. Not Chargeback.io.

For example, you may see FOOGA.ORG on your bank statement (this is the company they operate under):
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Chargeback.io is a merchant chargeback prevention platform. It helps merchants prevent disputes by using card-network alert programs. It is also from the United Arab Emirates, not the United States.

Join Chargeback is a separate consumer subscription management service. Its public terms identify it as Fooga Inc. DBA Chargeback.

This is Join Chargeback's logo:

Chargeback.io is from the United Arab Emirates (not the United States) and does not bill consumers directly.

Contact Join Chargeback directly.

If you need to cancel a Join Chargeback membership, their help center says you can go to Accounts → Settings → Manage Subscription.

If the subscription was made through Apple, then cancellation must be handled through Apple’s subscription system.