Read First
Chargeback.io is not Joinchargeback.com.
If you see a charge (commonly $144) from New York, that charge came from Joinchargeback.com — a subscription cancellation service.
Chargeback.io operates from the United Arab Emirates (not the United States) and does not bill consumers directly.
We are a business solution and will only bill you if you added a Balance.
Please contact Joinchargeback.com for those refunds.
How to Request Refunds for Alerts
If you cannot find an alert in your payment processor, mark it as Previously Refunded, Failed Transaction, Already Chargeback, or Duplicate.
The fastest way to resolve these is by filing a Manual Credit Request.
1. Types of Credit Requests
Manual Credit Request: Start this from the alert modal or the Credits page.
Automatic Credit Request (System Credit Request): Triggered automatically when criteria are met, but requires supporting evidence.
Click the links above for full details on how each works and what evidence is accepted.
2. Submitting Evidence
When you submit evidence for a request:
Our Billing department reviews and approves it.
You’ll receive an automated approval or rejection email.
If rejected, you’ll receive additional steps to take in the email.
If approved, the credit is immediately applied to your Balance.
ℹ️ Reviews typically take a few business days.
Refunding Your Unused Balance
Balances (top-ups) are refundable up to $10,000 after all descriptors are fully unenrolled from all alert networks (e.g., Ethoca) under all of your accounts.
Fill out this form to unenroll your descriptors.
Once all of your accounts are fully unenrolled, contact our support team and let them know you’d like a refund. From there, we’ll process it for you and send refund confirmation.
When to Contact Support
If your issue is not covered by either Credit Request type, contact our support team with:
Alert ID
Screenshots (if applicable)
Relevant details
Providing complete information helps us resolve your issue faster.
💡 Need more help?
Get support from our representatives at Chargeback.