Use this guide to connect Stripe to Chargeback.io so Prevent can automatically refund transactions linked to Ethoca Alerts and Cardholder Dispute Resolution Network (CDRN) alerts. You’ll also learn how to install the Stripe app, configure optional Stripe settings, troubleshoot connection issues, and disconnect Stripe from Chargeback.io.
For auto-refund settings and thresholds, follow Set up auto-refunds for alerts.
How to Connect Stripe to Chargeback.io
Follow one of these methods to connect your Chargeback.io account to Stripe to start automating refunds for CDRN and Ethoca alerts.
Method 1 (Recommended)
In the sidebar, click Alerts, then select Configure from the dropdown.
On the Configure page, click the Integrate tab.
Find Stripe.
Click
Connect, then you'll be redirected to Stripe's app installation page.Click
Install from partnerand select the Stripe account you want to connect.Review the requested permissions, then click
Install.
After the redirect, the Stripe app installs automatically. You can confirm the connection under Alerts > Configure > Integrate.
Connection completes instantly in most cases.
If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.
Method 2 (Stripe App Marketplace)
Go to the Stripe App Marketplace and search for Chargeback.
Click
Install from Partner.Select the Stripe account you want to connect, review the requested permissions, then click
Install.
Optimize the Stripe App (Optional)
Follow these steps to optimize your Chargeback.io setup and ensure the Stripe app runs smoothly.
Step 1. Enable Stripe Dispute Network Token
Highly recommended, especially if you use RDR.
Enabling this token prevents RDR alerts from appearing as chargebacks in Stripe analytics — improving accuracy.
Follow these steps to enable Stripe Dispute Network Token:
Contact Stripe Support.
Send this message:
Can you please activate the "dispute_network_token" on my account?If the agent isn't familiar, ask to escalate to a team member who knows the feature.
You don't need to notify Chargeback.io after enabling this.
Step 2. Enable Wallet Mode in Stripe Link
This step recommended if you accept Stripe Link payments.
Some Stripe Link payments arrive without usable card details, which can prevent Chargeback.io from matching them to alerts. The available details depend on your Link integration and how the customer paid.
Card-funded payments through Link’s card integration include the card brand and last four digits. Link as a separate payment method does not expose the underlying payment details. Non-card payments through Link’s card integration use placeholder card details.
The easiest solution for this is to ask Stripe to enable Wallet Mode in Link.
If Stripe Link transactions make up a majority of your chargebacks, consider temporarily disabling it until your chargeback rate lowers. From there, you can decide whether to re-enable it.
How Do I Disconnect Stripe from Chargeback.io?
In the sidebar, click Alerts, then select Configure from the dropdown.
On the Configure page, click the Integrate tab.
Find Stripe in the list.
Click
Disconnect.
The disconnection is immediate. After disconnecting, automatic refunds for CDRN and Ethoca alerts will stop.
Disconnecting Stripe does not stop alerts. To stop receiving alerts, fill out this unenrollment form.
What to do if the app is still installed on Stripe
Go to Installed Apps in Stripe.
Click the three dots next to the Chargeback app.
Select
Uninstall.Once uninstalled, under Connect Extensions, click Revoke Access by Chargeback.
Troubleshooting
Error: "Account Already Connected"
If you have another Chargeback.io account, log into it and check if it's already linked to your Stripe store. If you can't find or access that account, contact Chargeback.io support for help.
If Stripe isn't linked to another Chargeback.io account, uninstall the app from Stripe and reinstall it. If the error continues, contact Chargeback.io support.
💬 Still need help? Contact Chargeback.io support.