How to Connect Shopify to Chargeback.io
Follow one of these methods to connect your Chargeback.io account to Shopify to start automating refunds for CDRN and Ethoca alerts.
Method 1 (Recommended)
In the left sidebar, click Integrations.
Find the Shopify card and click Connect.
You’ll be redirected to the Shopify App page.
Log in to Shopify and select your store.
Click Install and review the requested permissions.
Click Install again to confirm.
Connection completes instantly in most cases.
If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.
Method 2 (Shopify App Store)
Go to the Shopify App Store.
Search for Chargeback: Auto-Prevention.
Click
Install.Follow steps 5–6 from Method 1.
How Do I Disconnect Shopify from Chargeback.io?
In the left sidebar, click Integrations.
Find the Shopify card and click
Disconnect.Log in to Shopify and go to Settings.
In the sidebar, select Apps.
Confirm that Chargeback: Auto-Prevention is uninstalled.
The disconnection is immediate. After disconnecting, automatic refunds for CDRN and Ethoca alerts will stop.
Disconnecting Chargebee does not stop alerts. To stop receiving alerts, fill out this unenrollment form.
What to do if Chargeback.io isn't uninstalled from Shopify
Log in to Shopify and go to Settings.
In the sidebar, click Apps.
Find the app, Chargeback: Auto Prevention.
Click the three dots.
In the dropdown, click Uninstall.
The disconnection is immediate.
Troubleshooting
Error: “Account Already Connected”
Error: “Account Already Connected”
If you have another Chargeback.io account, log into it and check if it’s already linked to your Shopify store.
If not, uninstall the app from Shopify and reinstall it.
💬 Still need help? Contact Chargeback.io support.