On the Alerts page, you will see one of the following status indications:
Statuses Set Automatically
Auto-Refunded: The transaction was automatically refunded.
No further action is required on your part.
Attention: You must manually refund a transaction.
Lost: The customer has not been refunded (manually or automatically).
If the transaction is manually refunded, you can set this status to Manually Refunded.
Canceled: The alert was initiated, but the customer canceled the chargeback request.
No action is needed on your part.
Duplicate: The alert corresponds to a transaction processed with a previously received alert.
Statuses Set Manually or Automatically
Manually Refunded: You manually refunded the transaction.
Declined: You set this if you do not want to manually refund the transaction.
Not Found: You have no transactions that match the chargeback alert.
Failed Transaction: The transaction tied to the alert failed, and is therefore non-refundable.
Previously Refunded: You already refunded a transaction tied to a chargeback alert.
Already a Chargeback: The alert matched a transaction that was already a chargeback.
You can sort these statuses by clicking the Status block in your dashboard.
💡 Questions or concerns? Get help from our support specialists at Chargeback.io.