Chargeback.io

Reasons chargebacks may slip through and potential fixes.

Why you aren't receiving chargeback alerts

Learn how long it takes for your chargeback alerts to get set up

When Prevent chargeback alerts start after signup

Use alert details to find the matching transaction for a manual refund, a Manual Credit Request, or Support troubleshooting.

Find a transaction in your payment processor

What each billing descriptor status means for Prevent chargeback alerts and what to do next.

Meanings for billing descriptor statuses

Learn how to add more rules to Rapid Dispute Resolution (RDR) alerts.

Add rules to Rapid Dispute Resolution (RDR)

Learn why RDR alerts appear as “Lost Chargebacks” in your payment processor.

Why an RDR alert can still look like a chargeback

Find the meanings of different alert statuses in your dashboard.

What Prevent alert statuses mean

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Make sure your set up for Prevent is right, and that you're receiving alerts.

New to Prevent alerts

This guide shows you how to find issuer BINs (also called IINs) when troubleshooting missing alerts.

Finding Issuer BINs for Alert Troubleshooting

Steps to take if your business accounts or stores are not appearing in the Chargeback.io dashboard.

What to do if your business accounts are not showing

Learn why a chargeback can still happen after you refund a transaction linked to an alert.

Why a chargeback can still happen after you refund a transaction

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