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Adyen Connection Guide

Connect your Chargeback.io account to Adyen.

Written by Theodore
Updated over a week ago

Chargeback will be able to automatically process alerts only for transactions created after Adyen is connected. This is due to Adyen's limitations.

How to Connect Adyen to Chargeback.io

Follow these steps to connect Chargeback.io to Adyen:

  1. In the sidebar, click Integrations.

  2. Find Adyen.

  3. Click Connect.

  4. When prompted, add your API Key, Merchant Name, and URL Prefix from Adyen.

Connection completes instantly in most cases.

If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.

How to Find Your Adyen API Key, Merchant Name, & URL Prefix

This section walks you through finding your API Key, Merchant Name, and URL Prefix in Adyen.

Part 1: Go to API Credentials

  1. Select your merchant account.

  2. In the sidebar, click Developers.

  3. Open API Credentials.

  4. Click Create new credential.

Part 2: Create credentials

In the pop-up for creating new credentials:

  1. Select Web Service User.

  2. Add a description (e.g., Chargeback.io).

  3. Click Create credential.

Part 3. Copy your API key

After creating your credential:

  1. Scroll to Server Settings.

  2. Make sure the API key tab is selected.

  3. Copy the API key from the box.

  4. Click the Save changes in your Adyen dashboard.

  5. Return to Chargeback.io and paste the API key.

Part 4. Copy your Merchant Name

  1. In the sidebar, select the same merchant account you used for the API key.

  2. Click your merchant name (above Merchant Account).

  3. Click the Copy to clipboard icon.

  4. Return to Chargeback.io and paste the Merchant Name.

Part 5. Find Your URL Prefix

  1. In the sidebar, click Developers.

  2. Open API URLs.

  3. Beside Prefix, click Copy.

  4. Return to Chargeback.io and paste the URL Prefix.

Part 6 (Optional): Invite a Support Manager

Due to Adyen's limitations, when connecting an account, Chargeback.io's Adyen integration can only auto-refund future transactions and cannot auto-refund purchases made before connecting the integration.

To make it so you can refund previous transactions, you'll need to invite a Support Manager, which requires these steps:

  1. In the sidebar, click Accounts and on the dropdown, click Users.

  2. Click Create New User.

  3. Select 'Email and password' as the login method and enter only the user email, which is [email protected].

  4. On the Accounts step, select Only selected account groups and merchant accounts.

  5. For Roles, expand Transactions and only select View payments.

  6. At the last step, click Create User.

Required details to fill out during the first step of user creation.

Role to select during user creation.

How Do I Disconnect Adyen from Chargeback.io?

  1. In the left sidebar, click Integrations.

  2. Find Adyen in the list.

  3. Click Disconnect.

The disconnection is immediate. After disconnecting, automatic refunds for CDRN and Ethoca alerts will stop.

Disconnecting Adyen does not stop alerts. To stop receiving alerts, fill out this unenrollment form.

💬 Still need help? Chargeback.io Support is here.

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