Send Chargeback.io an invitation from the affected payment processor, then resubmit your access request.
If you see this banner on the Credits page, Chargeback.io has not received the invitation needed to verify access to your payment processor:
We couldn’t verify access to [processor]: no invite received. Fix the issue and resubmit your request.
This article is for users with the Owner or Administrator role in Chargeback.io. It covers an invitation to your payment processor account, not an invitation to join your Chargeback.io organization or a rejected individual credit request.
Before you start
You need permission to invite users or manage teams in the affected payment processor account. Your role in Chargeback.io does not automatically give you those permissions.
Ask the person who manages that processor account to help if necessary.
Check the payment processor named in the banner. The invitation must come from the processor account connected to the affected business account in Chargeback.io.
The invitation is sent from your payment processor. The access request is submitted separately in the Chargeback.io dashboard. You must complete both actions.
Open the access setup in Chargeback.io
Click Credits in the Chargeback.io dashboard sidebar.
Click Restore payment account.
Use the appropriate processor instructions below before returning to Chargeback.io to submit your request.
1. If an invitation or membership already exists
Check that the invitation or membership is sent to email address instructed in the Credit automation setup page and the invitation belongs to the correct payment processor account.
If those details are correct but Chargeback.io still reports No invite received, contact Support before removing the member or creating another team.
Include the business account, payment processor, and verification reason, and mention whether the invitation is pending or the member has already been added.
2. If you use Stripe
If the Stripe tab shows Access already available, your connected integration already provides the transaction access required for Credit automation. You do not need to create a team or send an invitation for that integration.
If another processor is named in the No invite received banner, resolve the invitation for that processor instead. If the banner names Stripe despite showing Access already available, contact Support.
Resubmit your access request
After sending the invitation:
Return to the Credit automation setup in the Chargeback.io dashboard.
In the affected processor’s tab, select the checkbox under Confirm invitation after completing the invitation steps.
Complete any remaining required confirmations shown in the pop-up. If there are multiple tabs, use Next to reach the final tab.
Click Submit request.
Submit request remains disabled until all required confirmations in the setup are complete.
Sending the invitation does not resubmit your access request. Chargeback.io checks access after you complete the confirmation and click Submit request.
What happens after you resubmit?
The Credits page shows a Pending banner while Chargeback.io verifies your payment processor access. The verification process usually takes one business day.
Do not submit another request while the check is pending unless Chargeback.io asks you to update it. We will email you when Credit automation becomes active or another change is needed.
The business account becomes active once the required access is verified for all connected processors.
Will credit-request emails continue?
Automatic Credit Request emails remain enabled when verification fails because no invitation was received. Follow the instructions in any credit-request emails you receive.
Once Credit automation becomes active for the business account, credit emails stop. Other Chargeback.io notifications, including updates about Credit automation, are not turned off.
Still seeing “No invite received”?
Check that you sent the invitation:
From the payment processor account connected to the affected business account.
To the invitation address specified for that processor.
Also check that you returned to Chargeback.io and clicked Submit request after sending the invitation.
If a new verification result still says No invite received, contact Support with the business account, payment processor, and verification reason. Mention whether the invitation is pending or Chargeback.io already appears as a member.
If the banner shows a different verification reason, follow the instructions for that reason before resubmitting.
💬 Still need help? Contact Chargeback.io support.