These are critical to set up
Without your billing descriptor, you will not be able to receive alerts from any alert provider. Without ARNs, you cannot receive alerts from RDR; which covers 97% of Visa transactions.
👉 How & Where to Add a Descriptor & ARNs
👉 How & Where to Add a Descriptor & ARNs
If you are adding descriptors and ARNs after setting up your account, you will need to head to the Enrollments page.
If this link works, skip to step 6.
Just in case if the link didn't work, you'd follow this sequence of pages:
1. Head to Personal Settings:
2. Business Settings tab:
3. Tap the cog icon for Business Settings:
4. Click on the Enrollment tab
5. Find the enrollment you want to add a descriptor or ARNs to and click '+ Enroll More Descriptors'
6. Skip the first page by pressing Continue.
7. Add your billing descriptor here:
Under the RDR sequence, you'll see the following:
Add your ARNs here.
It should take 12 hours for CDRN and Ethoca to activate. And up to 3 business days for RDR to activate.
A customer may file a chargeback while you're activating your alerts, then the dispute may appear closely after your alerts activated. There is nothing any alerts provider could have done to catch that chargeback.
You may encounter one of these issues:
Why Can't I Add My Descriptor?
Why Can't I Add My Descriptor?
You may have created another account and added the descriptor there; thus, the descriptor would be locked to that account.
Reach out to our support staff and we'll remove that for you.
Or.
Your billing descriptor is enrolled under another chargeback alerts provider.
If this happens, you will receive an email from one of our specialists requesting that you speak to your current provider about releasing your descriptor and/or BINs and CAID from that provider.
1. Finding Your Billing Descriptor for Shopify
Log in to your Shopify account
Navigate to the lower-left corner of your screen (on desktop) to Settings
On the leftmost menu, click Payments (the 5th option down)
Under Shopify Payment, click Manage
Navigate to Customer billing statement
This option is almost at the bottom of the page
Customer statement descriptor is your billing descriptor
“SP” will appear before your descriptor
Note:
Add "SP*" at the beginning of your Billing Descriptor input on Chargeback to make this work.
For example, your store is "Timstshirt" on Shopify Payments.
Add "SP*Timstshirt" in the input on Chargeback.
Here's a video to illustrate this guide:
Log in to your Shopify account
Navigate to the lower-left corner of your screen (on desktop) to Settings
On the leftmost menu, click Payments (the 5th option down)
Under Shopify Payment, click Manage
Navigate to Customer billing statement
This option is almost at the bottom of the page
Customer statement descriptor is your billing descriptor
“SP” will appear before your descriptor
Note:
Add "SP*" at the beginning of your Billing Descriptor input on Chargeback to make this work.
For example, your store is "Timstshirt" on Shopify Payments.
Add "SP*Timstshirt" in the input on Chargeback.
2. How to Find Your ARNs
Essentials:
ARNs must be 23-digits long
They must begin with a '2' or '7'
You need 4 in total
These must be from Visa purchases
You can find ARNs on partially refunded orders
Without ARNs, you cannot enroll under RDR alerts. Verifi requires these to verify merchant accounts.
Here's how to find them:
Log in to your Shopify admin panel.
Go to the Orders.
Open the specific order for which you issued the refund.
Scroll down to the order's timeline: Find events recorded there, including the refund.
Locate the refund event in the timeline: The ARN will be listed directly underneath the refund details.
For visuals on finding these, please refer to the video at the beginning of this guide.
Some transactions will show a System Trace Audit Number (STAN) instead of an ARN. We cannot accept these since Verifi requires ARNs.
To set things up quicker, please refer to the following scenarios:
What if I Have No Refunds?
What if I Have No Refunds?
If you currently no refunds, you can refunds by making four 1 USD purchases with a Visa card and then refunding them. This process might take a few business days, depending on your payment processor.
If you don't want to do that, reach out to Shopify's customer service and ask them for your BINs and CAID. From there, send us the BINs and CAID through one of our contact methods and we'll forward it to Verifi.
And what if Shopify tells me they 'can't provide the BINs and CAID'?
The quickest way to deal with this is to reach out to another support specialist. As some may not have any idea what that is. Or you can ask them to escalate the issue to a specialist.
What if I Have Fewer than 4 ARNs?
What if I Have Fewer than 4 ARNs?
If you currently have fewer than 4 ARNs, you can create additional ones by making 1 USD purchases with a Visa card and then refunding them. This process might take a few business days, depending on your payment processor.
Refunds can be done in any currency. So long as they're done on a Visa card.
Why Isn't my ARN Visible in the Timeline?
Why Isn't my ARN Visible in the Timeline?
ou may not see your ARN in a purchase timeline for one of the following reasons:
Your store is located in France, where ARNs aren't available in the order timeline.
The ARN hasn't been generated yet, as it can take 1 - 3 business days after the refund was actioned.
The refund was processed with a card other than Visa or Mastercard.
If your store is in France, the ARNs for the orders are unavailable. Instead, you have to contact Shopify support to get the codes.
This is only currently the case in France.
💡 Tip
Need more help? Get support from our representatives at Chargeback.
We’re here to help with any questions you may have.