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Connect Next Commerce to Chargeback.io

Connect your Chargeback.io account to Next Commerce.

Written by Theodore

Next Commerce, previously 29 Next, doesn't provide billing descriptors or Verifi IDs (ARNs or BINs and CAIDs). You must get these from the payment processor connected to your NEXT account.

Use this guide to connect Next Commerce (NEXT) to Chargeback.io so Prevent can automatically refund transactions linked to Ethoca Alerts and Cardholder Dispute Resolution Network (CDRN) alerts. You’ll also learn how to create an Admin API Access Token, set its permissions, and find your Store Name; and disconnect Next Commerce from Chargeback.io.

For auto-refund settings and thresholds, follow Set up auto-refunds for alerts.

How to Connect Next Commerce to Chargeback.io

Follow these steps to connect Chargeback.io to Next Commerce:

  1. In the sidebar, click Alerts, then select Configure from the dropdown.

  2. On the Configure page, click the Integrate tab.

  3. Find Next Commerce.

  4. Click Connect.

  5. When prompted, enter your Admin API Access Token and Store Name from Next Commerce.

Connection completes instantly in most cases.

If needed, set an auto-refund threshold to limit automatic refunds. See the Automatic Refund Guide for more information.

How to Find Admin API Access Token and Store Name in NEXT

This section walks you through finding your Admin API Access Token and Store Name in Next Commerce.

Part 1: Access API Settings

  1. In the sidebar, go to Stores and click Dashboard.

  2. In Dashboard, click Settings.

  3. In the left sidebar, click API Access.

  4. Click Create App.

step 3

Part 2: Create an API Access Token

  1. (Recommended) Name the app Chargeback so you can identify it easily, then click Save.

  2. Before copying your token, complete Part 3: Configure App Permissions below. Then open the Credentials tab and copy your Admin API Access Token.

    1. Keep the page open while you enter your token and store details in Chargeback.io.

  3. Return to Chargeback.io and paste these details:

    1. Admin API Access Token: The token you copied from Next Commerce

    2. Store: e.g., chargebackdev.29next.store

step 6

Part 3: Configure App Permissions

  1. Return to Next Commerce and open Configure App Permissions.

  2. Enable (check) these permissions:

    1. orders:read

    2. orders:write

    3. transactions:read

    4. transactions:write

  3. Click Save Changes.

Return to Part 2 to copy your token and enter your connection details.

How Do I Disconnect Next Commerce from Chargeback.io?

  1. In the sidebar, click Alerts, then select Configure from the dropdown.

  2. On the Configure page, click the Integrate tab.

  3. Find Next Commerce in the list.

  4. Click Disconnect.

The disconnection is immediate. After disconnecting, automatic refunds for CDRN and Ethoca alerts will stop.

Disconnecting Next Commerce does not stop Prevent chargeback alerts. To stop receiving Prevent alerts, fill out this unenrollment form.

💬 Still need help? Contact Chargeback.io support.

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