How to Connect Shopify to Chargeback.io
These are two ways to connect Shopify Payments with Chargeback.io.
Method 1 (Recommended)
In the left sidebar, click Integrations.
Find the Shopify card and click Connect.
You’ll be redirected to the Shopify App page.
Log in to Shopify and select your store.
Click Install and review the requested permissions.
Click Install again to confirm.
You’ll be redirected back to Chargeback.io — the app will connect automatically.
Method 2 (Shopify App Store)
Go to the Shopify App Store.
Search for Chargeback: Auto-Prevention.
Click Install.
Follow steps 5–6 from Method 1.
How to Disconnect Shopify From Chargeback.io
In the left sidebar, click Integrations.
Find the Shopify card and click Disconnect.
Log in to Shopify and go to Settings → Apps and Sales Channels.
Confirm that Chargeback: Auto-Prevention is uninstalled.
⚠️ Disconnecting the Shopify app does not stop alerts.
To stop receiving alerts, fill out this unenrollment form.
Important Notes
If the Shopify Payments app fails to match a transaction to your Chargeback.io dashboard:
Mark the transaction as Not Found.
Troubleshooting
Error: “Account Already Connected”
If you have another Chargeback.io account, log into it and check if it’s already linked to your Shopify store.
If not, uninstall the app from Shopify and reinstall it.
💡 Questions or concerns?
Get help from our support specialists at Chargeback.io.