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Chargebee: Descriptor & ARN Guide

Learn how to locate your billing descriptor and Acquirer Reference Number (ARN) in Chargebee.

Written by Theodore
Updated over 2 weeks ago

Video Guide: Finding Descriptor & ARNs in Chargebee

How to Find Billing Descriptors for Chargebee

Follow these steps to view or edit your billing descriptors:

  1. Log in to your Chargebee account.

  2. Go to Settings β†’ Configure Chargebee β†’ Payment Gateways β†’ Add a Descriptor.

  3. In the popup window, you can view or update:

    • Billing Descriptor

    • Subscription ID

    • Customer ID

    • Plan Name

    • Invoice ID

  4. Edit the billing descriptor if needed, then save your changes.

Chargebee Descriptor Example

Source: Chargebee

How to Find ARNs with Chargebee

Contact the payment processor used for the transaction in question regarding your ARNs.


Chargebee itself does not produce ARNs, as these are generated at the acquiring or processor level.


Further reading:

πŸ’¬ Still need help? Contact Chargeback.io support.

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