Video Guide: Finding Descriptors & ARNs in Braintree
How to Find Billing Descriptors & ARNs in Braintree
1. Finding Braintree Billing Descriptors
Contact Braintree Support to get your billing descriptor. Braintree manages this information and it’s outside Chargeback.io’s control.
2. Finding Braintree ARNs
Follow these steps to find your Acquirer Reference Number (ARN) in Braintree:
Step 1. Log in to your Braintree Dashboard.
Step 2. Click Transactions in the top navigation bar.
Step 3. Go to Transaction Search and set these filters:
Status: Settled
Card Type: Visa
Click Search.
Step 4. Click any ID link from the results.
Step 5. Scroll to the Transaction Information section. You’ll see the ARN near the bottom.
Step 6. Repeat until you collect four ARNs.
ℹ️ Important Notes
ARNs usually appear about 3 business days after a transaction reaches Settled status.
If no ARNs appear after that, contact Braintree Support for help.
ARNs might not generate for merchants outside the US or EU. If that happens, contact Braintree Support.
Further reading:
💬 Still need help? Contact Chargeback.io support.