This article applies to merchants who want to connect their own system to the Chargeback.io Public API. It explains how to get an API key and what rate limit applies to each API key.
This article doesn't tell you what the API can do, which webhook events are available, document request schemas, authentication examples, or response payloads.
For more details, use the API docs.
How to Get Access to Your API Key
If you need a Chargeback.io Public API key, then follow these steps:
In the sidebar, click Developers.
Find the Internal Key section.
Click the copy-to-clipboard icon.
This key is your Chargeback.io Public API key.
Regenerate your API key
Regenerate your API key from the same dashboard area where your current key appears.
If you need a new API key, then click Regenerate API key.
This changes your API key. It doesn't change your API feature access.
If you can't regenerate the key yourself, then contact Support.
API Rate Limits
API rate limits control how many requests each API key can make.
If you use the Chargeback.io API, then the rate limit is 100 requests per hour per API key.
If your API key exceeds that limit, then additional requests are blocked until the hour resets.
API Uptime and Service Status
If you need to check live service status or historical uptime, then go to Chargeback.io API status page.
API Key Security (Warning)
API key security rules apply to every Chargeback.io API key.
If you use an API key, then treat it like a password:
Store the key securely.
Do not share the key publicly.
If the key is exposed, then regenerate it immediately.
💬 Still need help? Contact Chargeback.io support.